JUDUL SKRIPSI : 24. PENGARUH KOMUNIKASI TERHADAP KEPUASAN KERJA KARYAWAN PADA KPRI UNIVERSITAS BRAWIJAYA MALANG

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PENGARUH KOMUNIKASI TERHADAP KEPUASAN KERJA KARYAWAN PADA KPRI UNIVERSITAS BRAWIJAYA MALANG (lengkap sampai daftar pustaka)


DAFTAR ISI
HALAMAN JUDUL.................................................................................. i
LEMBAR PERSETUJUAN ...................................................................... iii
LEMBAR PENGESAHAN ...................................................................... iv
HALAMAN PERSEMBAHAN................................................................ v
M O T T O ................................................................................................. vii
HALAMAN PERNYATAAN .................................................................. viii
KATA PENGANTAR .............................................................................. ix
DAFTAR ISI ............................................................................................. xi
DAFTAR TABEL ...................................................................................... xiv
DAFTAR GAMBAR ................................................................................ xv
DAFTAR LAMPIRAN ............................................................................. xvi
ABSTRAK ................................................................................................. xvii
BAB I : PENDAHULUAN
A. Latar Belakang .................................................................... 1
B. Rumusan Masalah ............................................................. 6
C. Tujuan Penelitian ............................................................... 7
D. Manfaat Penelitian ............................................................. 8
E. Batasan Penelitian .............................................................. 8
BAB II : KAJIAN PUSTAKA ................................................................ 9
A. Penelitian Terdahulu ......................................................... 9
B. Kajian Teoritis .................................................................... 14
1. Pengertian Komunikasi ............................................... 14
2. Unsur-Unsur Komunikasi ........................................... 16
3. Fungsi dan Tujuan Komunikasi .................................. 19
4. Macam-Macam Komunikasi ....................................... 21
5. Bentuk Dasar Komunikasi ........................................... 25
6. Proses dalam Komunikasi ........................................... 26
7. Syarat Komunikasi Efektif ........................................... 28
8. Hambatan dalam Komunikasi .................................... 30
9. Pengertian Kepuasan Kerja ......................................... 32
10. Teori Kepuasan Kerja ................................................... 34
11. Variabel Kepuasan Kerja ............................................. 35
12. Karakteristik Kepuasan Kerja ..................................... 36
13. Faktor-faktor Kepuasan Kerja ..................................... 37
14. Kemaslahatan ............................................................... 40
15. Komunikasi dan Kepuasan Kerja dalam Perspektif
Islam .............................................................................. 42
16. Hubungan Komunikasi dengan Kepuasan Kerja....... 50
12
17. Kerangka Berfikir .......................................................... 51
18. Model Konsep ............................................................... 52
BABIII : METODE PENELITIAN
A. Lokasi Penelitian ................................................................ 54
B. Jenis dan Pendekatan Penelitian ....................................... 54
C. Populasi dan Sampel ......................................................... 55
D. Sumber Data ....................................................................... 56
E. Metode Pengumpulan Data .............................................. 56
F. Instrumen Penelitian ......................................................... 57
G. Skala Pengukuran .............................................................. 58
H. Definisi Operasional Variabel ........................................... 59
I. Analisis Data ...................................................................... 62
1. Uji Validitas .................................................................. 62
2. Uji Reliabilitas ............................................................... 63
3. Analisis Regresi Berganda ........................................... 63
J. Pengujian Hipotesis ........................................................... 64
1. Uji F ............................................................................... 64
2. Uji t ................................................................................ 65
BAB IV : PAPARAN DAN PEMBAHASAN DATA HASIL
PENELITIAN
A. Paparan Data Hasil Penelitian .......................................... 67
1. Sejarah Singkat KPRI Universitas Brawijaya ............. 67
2. Lokasi dan Wilayah Kerja KPRI Universitas
Brawijaya Malang ........................................................ 69
3. Visi, Misi, dan tujuan Koperasi ................................... 70
4. Kegiatan Usaha Koperasi ............................................ 70
5. Struktur Organisasi KPRI Universitas Brawijaya
Malang ........................................................................... 73
6. Ketenagakerjaan ........................................................... 94
7. Tingkat Pendidikan Karyawan.................................... 95
8. Jam Kerja Karyawan .................................................... 95
9. Keanggotaan ................................................................. 96
10. Permodalan ................................................................... 97
11. Pengalokasian Sisa Hasil usaha (SHU) ...................... 99
B. Pembahasan Data Hasil Penelitian ................................... 100
1. Deskripsi Responden Penelitian ................................. 100
2. Deskripsi Variabel Penelitian ...................................... 103
3. Analisis Data ................................................................. 114
4. Analisis Regresi Berganda ........................................... 115
5. Pengujian Hipotesis ..................................................... 116
6. Pembahasan Data Hasil Penelitian ............................. 118
BAB V : PENUTUP
A. Kesimpulan ......................................................................... 129
B. Saran .................................................................................... 130
DAFTAR PUSTAKA
LAMPIRAN-LAMPIRAN

DAFTAR TABEL TABEL
Tabel 2.1 Penelitian Terdahulu ............................................................ 11
Tabel 3.1 Konsep, Variabel, Indikator dan Instrumen Penelitian ..... 60
Tabel 4.1 Susunan Pengurus KPRI Universitas Brawijaya Malang... 78
Tabel 4.2 Pembagian Tugas Pengurus KPRI Universitas
Brawijaya Malang ................................................................. 78
Tabel 4.3 Susunan Penasehat KPRI Universitas Brawijaya
Malang ................................................................................... 81
Tabel 4.4 Susunan Pengawas KPRI Universitas Brawijaya Malang.. 82
Tabel 4.5 Pembagian Tugas Pengawas KPRI Universitas
Brawijaya Malang.................................................................. 83
Tabel 4.6 Tingkat Pendidikan Karyawan KPRI Universitas
Brawijaya Malang.................................................................. 95
Tabel 4.7 Jadwal Jam Kerja Karyawan KPRI Universitas
Brawijaya Malang.................................................................. 96
Tabel 4.8 Deskripsi Jenis Kelamin Karyawan KPRI Universitas
Brawijaya Malang.................................................................. 96
Tabel 4.9 Deskripsi Usia Karyawan KPRI Universitas Brawijaya
Malang.................................................................................... 100
Tabel 4.10 Deskripsi Tingkat Pendidikan Karyawan KPRI
Universitas Brawijaya Malang.............................................. 101
Tabel 4.11 Deskripsi Masa Kerja Karyawan KPRI Universitas
Brawijaya Malang.................................................................. 102
Tabel 4.12 Distribusi Responden Atas Jawaban Variabel
Komunikasi Keatas (X1.1) ...................................................... 102
Tabel 4.13 Distribusi Responden Atas Jawaban Variabel
Komunikasi Kebawah (X1.2) ................................................. 103
Tabel 4.14 Distribusi Responden Atas Jawaban Variabel
Komunikasi Horisontal (X2).................................................. 105
Tabel 4.15 Distribusi Responden Atas Jawaban Variabel Kepuasan
Kerja Karyawan (Y) .............................................................. 108
Tabel 4.16 Rekapitulasi Uji Validitas dan Reliabilitas ......................... 110
Tabel 4.17 Rekapitulasi Hasil Nilai Analisis Regresi Berganda .......... 114
Tabel 4.18 Rekapitulasi Hasil Nilai Analisis Regresi Berganda .......... 115
DAFTAR GAMBAR GAMBAR
Gambar 2.1 Proses Komunikasi ............................................................ 27
Gambar 2.2 Kerangka Berfikir ............................................................... 51
Gambar 2.3 Model Konsep .................................................................... 52
Gambar 2.4 Model Hipotesis ................................................................. 53
Gambar 4.1 Struktur Organisasi KPRI Universitas Brawijaya
Malang ................................................................................ 74
DAFTAR LAMPIRAN
Lampiran 1 : Bukti Konsultasi
Lampiran 2 : Surat Keterangan Penelitian
Lampiran 3 : Struktur Organisasi
Lampiran 4 : Tabulasi Data/Data
Lampiran 5 : Hasil Validitas
Lampiran 6 : Hasil Reliabilitas
Lampiran 7 : Hasil Regresi
Lampiran 8 : Kuesioner


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