SKRIPSI PELAKSANAAN TRAINING DALAM MENINGKATKAN KINERJA KARYAWAN (Studi kasus pada CV. Gama Indonesia Kalpataru-Malang)
DAFTAR ISI
HALAMAN JUDUL.....................................................................................
ii
LEMBAR
PERSETUJUAN..........................................................................
iii
LEMBAR
PENGESAHAN..........................................................................
iv
SURAT PERNYATAAN
............................................................................. v
HALAMAN
PERSEMBAHAN..................................................................
vi
M O T T
O......................................................................................................
ix
KATA
PENGANTAR..................................................................................
xi
DAFTAR
ISI..................................................................................................
xiii
DAFTAR
TABEL..........................................................................................
xvii
DAFTAR GAMBAR
....................................................................................
xviii
DAFTAR LAMPIRAN
................................................................................
xix
ABSTRAK......................................................................................................
xx
BAB I :
PENDAHULUAN............................................................. 1
A. Latar Belakang
............................................................ 1
B. Rumusan
Masalah...................................................... 6
C. Batasan
Masalah......................................................... 7
D. Tujuan Penelitian
....................................................... 7
E. Manfaat Penelitian
..................................................... 7
BAB II : KAJIAN PUSTAKA
....................................................... 9
A. Penelitian Terdahulu
................................................. 9
B. Pengembangan Sumber Daya
Manusia................. 11
C. Pengertian Outbound
Training............................... 13
1. Membangun Karakter Tim Dalam
Islam......... 16
2. Pribadi Mempesona Dalam Islam
.................... 17
3. Pengembangan dan Citra Diri
Islam................ 18
D. Metode Pelatihan dan
Pengembangan .................. 19
E. 1. Metode Outbound Training
.............................. 20
2. Materi Outbound Training ................................
27
F.
Kinerja.........................................................................
29
1. Pengertian
Kinerja................................................ 29
a) Pengertian Kinerja Dalam
Islam.................. 31
2. Langkah-langkah penilaian
kinerja................... 32
3. Tujuan Penilaian
Kinerja..................................... 34
4. Kerangka Berfikir
................................................ 38
BAB III : METODE
PENELITIAN.............................................. 39
A. Lokasi Penelitian
....................................................... 39
B. Jenis
Penelitian........................................................... 40
C. Subyek
Penelitian...................................................... 41
D. Sumber
Data............................................................... 42
1. Sumber Data Primer
........................................... 42
2. Sumber Data Primer
........................................... 42
E. Tehnik Pengumpulan
Data...................................... 42
1. Pengamatan atau Observasi
.............................. 43
2.
Dokumentasi........................................................ 43
3. Wawancara atau
Interview................................ 43
F. Instrumen Penelitian.................................................
44
1. Pedoman Wawancara (interview
guide) ......... 44
2. Observasi
.............................................................. 45
3. Catatan Lapangan
............................................... 45
G. Analisis
Data.............................................................. 45
BAB IV : PEMBAHASAN DATA HASIL
PENELITIAN........ 47
A. Paparan
Data.............................................................. 47
1. Gambaran Umum Subyek Penelitian................
47
a. Sejarah CV. GAMA
INDONESIA.................. 47
b. Warung Pertama
.............................................. 48
c. Era
Waralaba..................................................... 50
d. Visi CV. GAMA INDONESIA
....................... 51
e. Misi CV. GAMA
INDONESIA....................... 52
2. Budaya Kerja pada CV.
GAMA........................ 52
3. Struktur Organisasi dan Job
Discription............ 53
4. Cabang-cabang CV. GAMA
.............................. 58
5. Aspek Kepegawaian
........................................... 59
a. Jumlah
Karyawan............................................. 59
b. Tingkat Pendidikan
Karyawan...................... 59
c. Jam dan Hari Kerja
Karyawan........................ 60
d. Waktu Pelaksanaan Outbound
Training ........ 61
e. Sistem
Penggajian............................................. 63
f. Jaminan Sosial
................................................... 65
g. Produk-produk CV.
GAMA............................ 66
1) Ayam Goreng Gama dan Fried
Chiken.. 66
2) Resto dan Steak
Gama............................... 67
3) GAMA
Printing.......................................... 68
4) Belanja Gama
.............................................. 68
5) Gama
Pro..................................................... 69
h.
Pemasaran.......................................................... 71
B. Pembahasan Data Hasil
Penelitian ......................... 71
1. Pelaksanaan Outbound
Training...................... 71
a. Materi Pelatihan
............................................... 72
b. Metode
Pelatihan.............................................. 77
c. Kemampuan Instruktur
.................................. 79
d. Fasilitas
Pelatihan............................................. 82
1) Dasar Pemilihan Peserta
Pelatihan.......... 91
2) Jumlah Karyawan Yang Ikut
Pelatihan .. 94
3) Jenis
Pelatihan............................................. 95
2.
Kinerja................................................................... 98
a. Tingkat kemampuan dan keterampilan
.... 98
b. Tingkat
pengetahuan................................... 101
c. Semangat
kerja.............................................. 103
d. Kelancaran pekerjaan
.................................. 105
3. Faktor penghambat dalam
meningkatkan
kinerja karyawan................................................
107
4. Faktor pendukung dalam
meningkatklan
kinerja
karyawan................................................ 107
5. Upaya mengatasi faktor
penghambat
dalam meningkatkan kinerja
karyawan ......... 109
C. Pembahasan Dan Interprestasi
Data ........................ 111
D. Pembahasan Pelatihan Dan
Kinerja Dalam
Perspektif
Islam........................................................... 117
BAB V : KESIMPULAN DAN SARAN
.................................... 121
A. Kesimpulan
.............................................................. 121
B. Saran
.......................................................................... 122
DAFTAR PUSTAKA
LAMPIRAN
DAFTAR TABEL
Tabel 2.1 : Perbandingan
Penelitian Terdahulu ............................. 9
Tabel 2.2 : Jumlah
Karyawan............................................................. 37
Tabel 2.3 : Tingkat Pendidikan
Karyawan....................................... 38
DAFTAR GAMBAR
Gambar 2.2 : Kerangka Berpikir ........................................................
38
Gambar 4.1 : Logo Ayam Goreng
Gama .......................................... 65
Gambar 4.2 : Logo Resto dan
Steak Gama ....................................... 66
Gambar 4.3 : Logo Gama Printing
.................................................... 67
Gambar 4.4 : Logo Belanja Gama
...................................................... 67
Gambar 4.5 : Logo Gama Pro
............................................................. 68
DAFTAR LAMPIRAN
Lampiran 1 : Struktur Organisasi
Lampiran 2 : Job Discription
Lampiran 3 : Pedoman Interview
Lampiran 4 : Wawancara
Lampiran 5 : Hasil Pembahasan
Outbound Training
Lampiran 6 : Hasil Pembahasan
Wawancara dengan Interviwee
Lampiran 7 : Daftar Pertanyaan
Lampiran 8 : Bukti Konsultasi
Lampiran 9 : Berkas Pembimbingan
Skripsi
Lampiran 10 : Berkas Izin
Penelitian
Lampiran 11 : Berkas Jawaban
Izin Penelitian
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