32.ANALISIS PERFORMANCE BADAN AMIL ZAKAT (BAZ) DI KABUPATEN MALANG (Lengkap sampai daftar pustaka)

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ANALISIS PERFORMANCE BADAN AMIL ZAKAT (BAZ) DI KABUPATEN MALANG 


DAFTAR ISI

HALAMAN JUDUL ................................................................................. i
HALAMAN PERSETUJUAN .................................................................. ii
HALAMAN PENGESAHAN .................................................................. iii
HALAMAN PERSEMBAHAN ............................................................... iv
MOTTO ....................................................................................................... v
KATA PENGANTAR ............................................................................... vi
DAFTAR ISI ............................................................................................... vii
DAFTAR TABEL ....................................................................................... viii
DAFTAR GAMBAR .................................................................................. ix
DAFTAR LAMPIRAN .............................................................................. x
ABSTRAK ................................................................................................... xi
BAB I : PENDAHULUAN

A. Latar Belakang ...................................................................... 1
B. Rumusan Masalah ................................................................. 6
C. Tujuan Penelitian .................................................................. 8
D. Manfaat Penelitian ............................................................... 9
E. Batasan Penelitian ................................................................. 10
BAB II : KAJIAN PUSTAKA
A. Terdahulu .............................................................................. 11
B. Kajian Teoritis ........................................................................ 17
a. Performance (Kinerja) ....................................................... 17
1. Pengertian ‘Performance’ (kinerja) ......................... 17
2. Pengukuran Kinerja Dengan Metode Balance
Scorecard (BSC) ............................................................ 20
3. Penerapan BSC Pada BAZ ....................................... 21
4. Profesionalisme dan Keamanahan BAZ ................ 24
b. Kepuasan Pelanggan ...................................................... 28
1. Pengertian Kepuasan Pelanggan ............................ 28
2. Memberikan Kualitas Jasa Kepada Pelanggan ..... 30
3. Kepuasan Pelanggan Dalam Perspektif Islam ...... 35
4. Konsep Mashlahah Sebagai Landasan Kepuasan
Konsumen ................................................................... 37
c. Kepercayaan Pelanggan ................................................ 40
1. Pengertian Kepercayaan .......................................... 40
2. Landasan Untuk Menciptakan Kepercayaan ....... 41
3. Kepercayaan Dalam PerspektifSyariah ................. 44
d. Lembaga Pengelola Zakat .............................................. 46
1. Lembaga Pengelola Zakat ........................................ 46
2. Persyaratan, Kewajiban, dan Hak Bagi ‘Amil ....... 48
3. Susunan, Fungsi, Tugas Pokok Organisasi BAZ .. 52
4. Penyaluran dan Pendayagunaan Zakat ................. 55
C. Kerangka Berpikir ................................................................. 58
 D. Hipotesis ................................................................................ 60
BAB III : METODOLOGI PENELITIAN
A. Lokasi Penelitian ................................................................... 61
B. Jenis dan Pendekatan Penelitian ......................................... 61
C. Populasi dan Sampel ............................................................ 62
D. Teknik Pengambilan Sampel .............................................. 62
E. Data dan Sumber Data ......................................................... 63
a. Data Skunder ................................................................... 63
b. Data Primer ...................................................................... 63
F. Teknik Pengumpulan Data ................................................. 64
a. Wawancara ...................................................................... 64
b. Angket atau Koesioner .................................................. 64
c. Dokumentasi ................................................................... 64
G. Definisi Operasional Variabel.............................................. 65
H. Model Analis Data ............................................................... 71
1. Fokus Group ..................................................................... 71
2. Uji Chi Kuadrat ................................................................ 72
3. Uji Validitas ...................................................................... 73
4. Uji Reliabilitas .................................................................. 73
5. Analisis Regresi Berganda ............................................. 73
6. Uji Asumsi Klasik ........................................................... 74
7. Uji ‘F’ ................................................................................. 77
8. Uji ‘t’ .................................................................................. 78
9. Analisis SWOT ................................................................. 78
BAB IV : PAPARAN DATA DAN PEMBAHASAN HASIL PENELITIAN
A. Profil BAZ Kabupaten Malang ........................................... 81
B. Program Kerja BAZ Kabupaten Malang ............................ 82
C. Struktur Organisasi BAZ Kabupaten Malang .................. 88
D. Uraian Tugas Pengurus BAZ Kabupaten Malang ........... 92
E. Deskripsi dan Analisis Data Kulaitatif .............................. 101
F. Uji Chi Kuadrat ...................................................................... 118
G. Uji Validitas dan Reliabilitas Data ..................................... 122
H. Deskripsi Responden ........................................................... 124
I. Uji Asumsi Klasik ................................................................... 126
J. Analisis Regresi Berganda .................................................... 131
K. Uji F ......................................................................................... 137
L. Uji t .......................................................................................... 139
Pemaparan Hasil Analisis SWOT ............................................ 142
BAB V : KESIMPULAN DAN SARAN
A. Kesimpulan ............................................................................ 149
B. Saran ........................................................................................ 154
DAFTAR PUSTAKA
LAMPIRAN

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